Terms & Conditions

These Terms explain how COHERA LTD (17407956), registered at The Old Post Office, 41–43 Market Place, Chippenham, SN15 3HR, presents its website and coaching services. A separate written coaching agreement may contain service-specific details.

COHERA is a reflective coaching and self-development framework combining astrology, psychology-informed reflection and coaching.

COHERA coaching is for adults aged 18 or over. We may ask for confirmation of age before proceeding.

COHERA is not psychotherapy, counselling, diagnosis, medical treatment, crisis intervention, legal or financial advice, or a replacement for qualified professional support.

Astrology is used as a symbolic, non-deterministic lens for collaborative reflection. It is not predictive, diagnostic or a substitute for professional advice.

We aim to keep website information accurate and clear, but programme descriptions, availability and prices may change before a contract is formed.

Submitting the enquiry form or contacting COHERA does not itself create a coaching contract. We may contact you to discuss suitability, availability and next steps.

A discovery call is a complimentary exploratory conversation and does not create an obligation to purchase coaching. We may decline or postpone a call where the service is unsuitable.

The Coaching Programmes page describes the intended format, focus and inclusions. The agreed programme and any adaptations will be confirmed before coaching begins.

Prices shown on the website are invitations to enquire. The applicable price and payment schedule will be confirmed before the service starts. Payments must be made by the agreed method and on time.

A contract is formed only when COHERA confirms the agreed service, price and arrangements in writing and the required payment or deposit has been accepted.

If you book as a consumer online or at a distance, you will normally have a 14-day cancellation period, subject to the rules governing services and any lawful exception.

If you ask COHERA to begin during the 14-day period, you expressly request an early start and may owe a proportionate amount for service already supplied. Once a service is fully performed after the required acknowledgement, cancellation rights may end where the law allows.

Session dates and formats will be agreed directly. Please provide accurate contact details and notify COHERA promptly if your availability changes.

Programme-specific notice, rescheduling and refund terms will be confirmed in the coaching agreement. COHERA will act fairly and in accordance with consumer law.

You remain responsible for the accuracy of information you provide, attending sessions, considering guidance carefully and obtaining qualified advice before making medical, legal, financial, employment or other high-stakes decisions.

We treat coaching conversations as confidential, subject to safeguarding, serious risk of harm, legal duties, professional requirements and the limits explained before coaching begins. COHERA does not record sessions or use AI transcription.

Coaching outcomes depend on many factors outside COHERA's control. COHERA does not guarantee a particular emotional, relationship, career, financial or other result. Testimonials and examples are not promises that you will obtain the same outcome. You remain responsible for evaluating information and seeking qualified advice before acting on a coaching conversation. COHERA is not responsible merely because you choose to act or not act following a coaching conversation. This does not exclude responsibility where the law says COHERA is liable. Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot lawfully be excluded or limited. Consumer rights to reasonable care and skill and other rights that cannot lawfully be excluded remain unaffected.

Neither party is responsible for delay or failure caused by an event genuinely outside reasonable control, such as serious illness, bereavement, widespread service outage or emergency. The affected party should notify the other promptly; we will first try to reschedule or adjust delivery.

The COHERA name, framework, guidebooks, written materials and website content belong to COHERA or its licensors. Personal-use materials must not be copied, resold, published or adapted commercially without written permission.

Personal information is handled under the Privacy Policy and website technologies under the Cookie Notice. The enquiry form requires agreement to the Privacy Policy and these Terms.

Please contact hello@cohera.uk with any concern. COHERA will investigate fairly and communicate the outcome; the Complaints & Accessibility page explains the route in more detail.

We may update these Terms when services or legal requirements change. Material changes will be communicated where appropriate. Either party may end an affected service in accordance with the coaching agreement and applicable law.

These Terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory consumer rights. Contact hello@cohera.uk with questions.